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Frequently asked questions
How do I receive faxes? 
How do I receive faxes?
Receiving faxes is available for paid accounts. When someone sends you a fax, we'll forward the fax to your email address as a PDF. Your fax number will work exactly like a fax line. People will be able to send you faxes from physical fax machines and other computer fax services.
Who can I send a fax to?
Who can I send a fax to?
You can send a fax to any physical fax machine, computer fax service, or internet fax service! We support faxing to phone numbers based these countries
Can I choose my fax number?
Can I choose my fax number?
Of course! You have two options: you can keep your current fax number or if you'd prefer another number, just pick the area code, and we'll assign you a fax line. We have numbers throughout the US, UK and Canada.
What happens when I run out of free pages?
What happens when I run out of free pages?
The free plan comes with 5 free fax pages. When you run out, it's only $0.99 / fax for faxes up to 10 pages and $0.20 for every page after. Note, this is just for sending faxes. To receive faxes, you can pick one of the paid plans.
Can I send a fax via email?
Can I send a fax via email?
Absolutely! Simply attach a file to your email and send it to the number @hellofax.com, e.g. 4155557890@hellofax.com. We'll send that document to the fax number you designate.
How do I port my old fax
number?
How do I port my old fax
number?
A Professional or Small Business plan is required if you want to port your fax number to Dropbox Fax. You can submit a request here and we’ll verify if we can port your number within a day.
Will my monthly/annual subscription be renewed automatically?
Will my monthly/annual subscription be renewed automatically?
Yes, your subscription will automatically be renewed unless you change or cancel your account, which you can do in a matter of seconds from your account settings.
Can I create a company
account?
Can I create a company
account?
Yep! It's super easy to setup and manage. Pick the plan that covers your company's size and monthly volume then add users to your team. Everyone can share one number or you can buy additional numbers and assign them however you like.
What does the 30-day trial
mean?
What does the 30-day trial
mean?
30-day trials give you access to features only available in our paid plans so that you can experience all the benefits of eSignature. If you decide to end your trial within 30 days, we won't charge you.
How does billing work with company accounts?
How does billing work with company accounts?
It's simple. You set up one plan and everyone added to your team will draw from the same pool of faxes. If you need more than 1,000 pages, contact us.
Are there any setup fees or contracts to sign?
Are there any setup fees or contracts to sign?
Nope! That'd be absurd. We never charge setup or cancellation fees and there is no contract to sign. Pay month to month. Stay as long as you'd like. If you choose to bring your existing fax line to Dropbox Fax, there may be a one-time fee associated with the porting process.
What if I go over my monthly page limit?
What if I go over my monthly page limit?
If you’ve used up your monthly allotment of fax pages under a paid plan, you’ll be charged 5 cents per additional page you send or receive when they occur.
What if I'd like to cancel?
What if I'd like to cancel?
It's easy. You don't even have to call us. You just click "Cancel subscription" on the Settings page. You can also try us free for 30 days.
Didn't find an answer to your question?
Email our support team. We're happy to help!